Source: Service articles: Removal tool to uninstall Kaspersky Lab products
Some errors might occur when deleting Kaspersky Lab products via Start > Control Panel > Add\Remove Programs (Add/Remove Programs). As a result the application may not uninstall correctly or remnants of the application may remain in the system. In order to fully remove the installed Kaspersky Lab product, use the kavremover utility (the utility deletes all activation data and you will need to activate an installed product copy once again). Removal utility enables complete uninstall of the following products: Kaspersky Small Office Security for Personal Computer / for File Server (all versions) Kaspersky PURE (all versions) Kaspersky Anti-Virus (all versions) Kaspersky Internet Security (all versions) Kaspersky Password Manager (all versions) AVP Tool driver Kaspersky Security Scan 2.0 Kaspersky Endpoint Security 8/10 for Windows (for File Servers) Kaspersky Endpoint Security 8/10 for Windows (for Workstations) Kaspersky Anti-Virus 6.0 R2 for Windows Workstations KasperskyAnti-Virus 6.0 R2 for Windows Servers Kaspersky Anti-Virus 6.0 FS MP4 Kaspersky Anti-Virus 6.0 SOS MP4 Kaspersky Anti-Virus 6.0 WKS MP4 Kaspersky Anti-Virus 8.0 for Windows Servers Enterprise Edition Kaspersky Network Agent 10 Kaspersky Lab Network Agent 8/9
1. How to use the utility In order to fully uninstall the product, perform the following actions: Download the archive . Unpack the archive (for example, using WinZip). Or you can download the following executable file: . Read instructions on how to download a file on the following web pages: For users of For users of For users of Reboot the computer in the Safe mode: For users of For users of For users of For users of Run the file kavremover.exe. Carefully read the license agreement. If you agree with all terms, click the I agree button. In the Kaspersky Lab Products Remover ver. 1.0.625 window enter the code from the picture. If you cannot read the code from the picture, click on the button next to the picture to generate a new code. In the Following products were detected section select the required product to be uninstalled. Click on the Removebutton. If you wish to delete some products, it is required to delete them separately. The utility can be started via the commandline (under the guidance of technical support specialists). To do it, send a request to the Kaspersky Lab Technical Support service via . The removal process may take some minutes. Wait until a dialog window appears to inform you that the product was successfully removed. On the open dialog window, click on the OK button . Reboot your computer. If you had more than one Kaspersky Lab product on the computer, you should rerun the removal tool and chose that product from the list and remove this too. By default, a log file with the name kavremvr xxxx-xx-xx xx-xx-xx (pid xxxx).log will be saved in the folder where the utility is located. You can find the full version number of kavremover.exe in the log file.
2. Additional information (for Business products) To delete password-protected Kaspersky Endpoint Security 10 for Windows or Network Agent version 10, run the utility from the command line with the parameter –password-for-uninstall=%password%: kavremover.exe –password-for-uninstall=%password%. Issues that may occur while using the utility Error 1001 Related to the products: Kaspersky Endpoint Security 10, Kaspersky Endpoint Security 10 CF. Reason: FDE-encrypted (or scheduled to be FDE-encrypted) drives are detected. Error 1002 Related to the products: NAgent 10 CF1, Kaspersky Endpoint Security 10, Kaspersky Endpoint Security 10 CF. Reason: password not specified in the command line while the product uninstallation is password-protected. Error 1003 Related to all products. Reason: KAVRemover cannot be run from a directory the name of which contains non-ASCII characters from a Windows localization other than the current.
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